PRIVACY POLICY

Fortunate1 Automations | FORTUNATE1 LLC

Last Updated: March 2026

Introduction

Fortunate1 Automations | FORTUNATE1 LLC ("Company," "we," "our," or "us") provides AI-powered automation services for businesses, including voice AI agents, website chat systems, lead capture automation, appointment scheduling, follow-up communication workflows, and smart marketing technology solutions.

We are committed to protecting your privacy and ensuring your personal information is handled responsibly and securely.

Information We Collect

We may collect personal information that you voluntarily provide when you complete a website form, request information about our services, schedule a consultation or demo, communicate with us via phone, SMS, email, or chat, or subscribe to updates or marketing communications.

This information may include:

•      Name

•      Phone number

•      Email address

•      Business name or related business information

We may also automatically collect limited technical data such as IP address, browser type, pages visited, and time spent on our website.

How We Collect Information

We collect information through:

•      Website contact forms

•      Chat widgets

•      Appointment scheduling tools

•      SMS opt-in checkboxes

•      Email communications

•      Phone calls or voicemail interactions

•      Website analytics tools and cookies

How We Use Information

We use collected information to:

•      Respond to inquiries

•      Schedule consultations or service onboarding

•      Provide and improve our AI automation services

•      Send appointment reminders and service notifications

•      Send promotional or educational messages only when consent is provided

•      Maintain service records and system performance

•      Comply with applicable legal requirements

Voice & Conversation Data

When you interact with our AI voice agent or chat systems, we may collect and process voice recordings, call transcripts, and conversation data. This information is used to provide our services, respond to inquiries, capture lead information, and improve our AI systems.

Call recordings and transcripts are stored within our GoHighLevel platform. You may request deletion of your voice or conversation data at any time by contacting us at [email protected].

Important notice for callers: Calls with our AI voice agent may be recorded. By continuing a call, you consent to recording. You may request to speak with a human representative at any time.

SMS & Communications

By providing your phone number and checking the consent box on our website forms, you agree to receive SMS messages from Fortunate1 Automations | FORTUNATE1 LLC.

These messages may include:

•      Appointment confirmations and reminders

•      Service notifications and onboarding instructions

•      Customer support responses

•      Promotional or marketing messages

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at (708) 847-0078. Consent to receive SMS messages is not a condition of purchase.

Data Sharing Policy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service or technology infrastructure, is permitted. All other use case categories exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties, except for aggregators and providers of the text messaging services necessary to deliver SMS communications. Customer information is never sold, rented, or shared for promotional use.

HIPAA Notice — Healthcare Clients

When Fortunate1 Automations provides services to healthcare providers, including but not limited to chiropractic offices, medical practices, dental offices, or other covered entities under HIPAA, a separate Business Associate Agreement (BAA) is required before services commence.

If you are a healthcare provider engaging our services:

•      A signed BAA must be in place before any patient information is processed through our systems

•      Patient data will be handled in compliance with HIPAA and the HITECH Act

•      Call recordings involving patient information are treated as Protected Health Information (PHI)

•      PHI is stored only within HIPAA-compliant infrastructure

To request a BAA or for HIPAA-related inquiries, contact us at [email protected].

White-Label Platform Disclosure

Fortunate1 Automations provides clients with access to a white-labeled customer relationship management and automation platform powered by GoHighLevel. Please be aware of the following:

•      GoHighLevel is a third-party platform. The underlying software, servers, and infrastructure are owned and operated by GoHighLevel Inc.

•      When you use automation systems, forms, workflows, or communication tools set up by Fortunate1 Automations on your behalf, your data may also be processed in accordance with GoHighLevel's own privacy policy, available at gohighlevel.com.

•      Fortunate1 Automations is not responsible for service interruptions, data loss, security incidents, or platform changes that originate from GoHighLevel's infrastructure.

•      Data processed through the platform including contact records, communication logs, appointment data, and automation workflows is stored within GoHighLevel's systems under your sub-account.

Cookies & Tracking Technologies

Our website may use cookies, analytics tools, and tracking pixels to improve user experience, understand website performance, and support marketing optimization. You may disable cookies through your browser settings.

Data Security Practices

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no online transmission or storage system can be guaranteed 100% secure.

Data Retention

We retain personal information only as long as necessary to provide requested services, maintain business records, comply with legal obligations, and resolve disputes. SMS consent records and voice recording data may be retained to meet regulatory requirements.

Third-Party Services

We use GoHighLevel as our primary customer relationship management platform and automation system. GoHighLevel stores contact data, communication records, workflow automation logic, and appointment scheduling information.

We may also use trusted service providers such as telecommunications carriers, messaging platforms, analytics tools, or payment processors to support service delivery. These providers are only permitted to use data as necessary to perform services on our behalf.

Your Rights & Choices

You may request to access your personal data, correct inaccurate information, request deletion of your data, or opt out of marketing communications. To make a request, contact us using the details below.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP, END, CANCEL, or UNSUBSCRIBE to any message. For assistance, reply HELP to any message or contact us at (708) 847-0078 or [email protected]. You may also request removal by contacting us directly.

Children's Information

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.

Contact Information

Fortunate1 Automations | FORTUNATE1 LLC

Oak Lawn, Illinois

Phone: (708) 847-0078

Email: [email protected]

Website: https://fortunate1automations.com